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TERMS & CONDITIONS

 

 

GENERAL TERMS & CONDITIONS

These terms governs your use of, and purchases from, the domains www.pukashop.com and their subdomains (henceforth: the site) and will be valid for all your future transactions with PUKALANA AB (henceforth: Puka Wear; may be refered to as ‘us’) and visits to the site. By making a purchase from, or using, the site you have agreed to these Terms and Conditions and entered into a binding agreement with Puka Wear. Please make sure that you have read and understood these terms when using our site. Puka Wear reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.

 

SHIPPING

Sweden, FREE
1-3 working days

Europe, €10
1-3 working days

USA, Canada, Australia, €19
1-5 working days

Worldwide, €30
1-5 working days

All orders are traceable via a tracking link provided in your shipping confirmation email.
Customer care: Email care@pukashop.com
We strive to answer all customer inquiries will be answered within 24 hours.

 

 

DELIVERY

Puka Wear ships worldwide with UPS.

Within Sweden: We deliver with DHL Service Point. Deliveries with DHL will be made to a DHL Service Point near you. You will be informed by SMS or email when your parcel is ready for pick up.

Worldwide: Outside of Sweden we deliver with UPS. Delivery will occur between 9am-5pm on weekdays. If there is a nearby UPS Access Point, UPS will notify you of your pickup location via a paper slip, SMS or email. If there is no nearby UPS Access Point, UPS will attempt to deliver directly to your location three times before returning the package. You may also specify an alternative address, e.g., your office, as shipping address for daytime delivery. Please contact your local UPS for more information.

All orders are traceable through the methods provided by UPS. When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Goods will be dispatched on regular working days, monday to friday. We aim to dispatch all orders within 24 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination.

  • Sweden: 5 EUR, 1-3 working days
  • Europe: 9 EUR, 1-3 working days
  • Rest of the world: 19 EUR, 1-3 working days

 

 

TRACKING

All orders are traceable via a tracking link provided in your shipping confirmation email.

 

 

TAXES & DUTIES

Your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Puka Wear does not cover any such taxes, duties or related charges.

  

 

RETURN & EXCHANGES

Puka Wear has a 14-day return policy. Any returns must be shipped/postmarked within 14 days of being received.

Puka Wear shall as soon as possible, if under the jurisdiction of our return policy, refund you what you have paid for the returned item, or exchange the item. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. Refunds are made to the original purchaser’s credit card and take 5-10 business days to show up on your account, from the time it has been processed by us.

For those countries where UPS cannot provide a return service, we suggest you use a courier that offers tracking of the parcel.

When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

 

 

EXCHANGES

Purchased items are exchangeable into a different size and color/print. All exchanges are based on stock availability and are shipped to you to a cost between €5-19 depending on origin of the return. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at pukashop.com. Sale items are non-exchangeable but can be returned for a full refund. For countries outside of Sweden taxes and duties may apply which will not be covered by Puka Wear. Since tax and import duties vary from country to country, we cannot provide an exhaustive list of applicable rules. Instead, we ask you to turn to your local customs authorities for more information.

 

 

DEFECTIVE PRODUCTS

If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact care@pukashop.com as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

 

 

RETURN/EXCHANGING YOUR PRODUCT

To offer a pleasant shopping experience Puka Wear offers an easy return procedure. All you have to do is:

  • Send an email with your order number and reason for return to care@pukashop.com to register the return. In case of exchange, make sure to specify the size and color of the wished replacement item(s).
  • We will send you all return labels and papers that you need to print and place on returning packaging. Note that the cost for return will be levied upon the buyer.
  • Place the item(s) in the original box/bag or similar solid carton item, and seal securely with tape.
  • Place the return shipping label on the box, over the original shipping label.
  • Within other European Union countries, if your package was delivered to a UPS Access Point, drop off the package at your nearest UPS Access Point. If your package was delivered directly to your address, book a collection of the package at www.ups.com.


In case UPS does not offer a return service where you live these are the guidelines:

  • Send an email with your order number and reason for return to care@pukashop.com to register the return. In case of exchange, make sure to specify the size and color of the wished replacement item(s).
  • Place the item(s) in the original box or similar solid carton item, and seal the box securely with tape.
  • Mark the box “RETURNED GOODS” and the export ID you will receive from the Puka Wear customer care upon registering your return.
  • Ship the return with the carrier of your choice. For your safety, choose a shipping option with tracking. That way, the carrier will refund you should anything happen to the parcel on the way back to us.
  • Please send the package to PUKALANA AB, c/o Trakoja, Dragarbrunnsgatan 46, 75320, Uppsala, Sweden.

 

 

EXCHANGE AND REFUND CHARGES

Orders are fully refunded and reimbursed but the buyer covers the cost of €5-19 (depending on origin of return) for transportation of the package. In case of partial returns, any original shipping cost is not reimbursed.

Please note that any potential customs duties and sales taxes are non-refundable through Puka Wear.

 

 

PAYMENT

We offer safe payment by credit and debit card, PayPal and Swish. All payments are processed using Mondido, a PCI certified payment system. Payments with cards Visa and MasterCard are accepted. When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. We do not store any credit card information and all transfer of information is encrypted using SSL encryption, which prevents unauthorized access to card details. There is no extra charge for card payments. In the event no payment has been received after submitting your order Puka Wear may automatically cancel your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

 

 

ORDERING

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order or if we are unable to authorize your payment.

Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not an acceptance of your order. Once the order has been processed you will receive a shipping confirmation e-mail. Puka Wear does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. Puka Wear cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and Puka Wear may at any time amend the content of the site. Puka Wear holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.

We reserve the right to limit the quantities of Puka Wear products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and Puka Wear reserves the right to cancel the purchase if any suspicion is raised.

 

 

RESALE POLICY

For resale inquiries please contact info@pukashop.com and we will put you in contact with our sales team.
You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

 

 

PRODUCT

Puka Wear has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.

 

 

PRICES

Prices on the site are EUR. All customers are billed in EUR and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates. Puka Wear has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.

Prices do not include delivery charges. All prices shown on the site are including Swedish VAT (20% of total amount). For outside the European Union, VAT will be deducted at the checkout. In the checkout, prior to placing a binding order, you can see the total price including all fees, taxes and shipping. Please note that in some countries outside of EU  additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Puka Wear has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order.

Puka Wear may vary the prices of products listed on the site at any time and without any notice but such changes will not apply to products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop Puka Wear will give you the option to place a new order with the correct price or cancelling your order. Puka Wear however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognized by you as an error.

 

 

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

 

 

PRIVACY & SECURITY

We respect the privacy rights of our visitors and recognize the importance of protecting your personal information. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us. The following information is provided by Puka Wear to keep our online visitors fully informed of our Privacy Policies. By visiting www.pukashop.com, you accept and consent to the practices described in this Privacy Policy and Terms and Conditions.

 

 

PRIVACY

The personal information you forward to Puka Wear will only be used to fulfill orders, keep you up to date and assure you the best service. Puka Wear will not allow third parties to see or use your personal details without your prior consent. You have the right to view your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription to our newsletter, please click “Unsubscribe” in the email footer or send an email to info@pukashop.com.

 

 

SECURITY

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.

 

 

COLLECTED INFORMATION

Puka Wear collects personal information such as your name, email address and mailing address when you place an order or register for a service offered by Puka Wear. Puka Wear uses the information collected to process and fulfill your order. Additionally your email address may be collected at various points within the site (including when you place an order) so that we can send you necessary information such as order or shipping information. Payment information, such as credit card numbers, is not stored or processed by Puka Wear, but by Mondido, a PCI certified payment service provider employed by us. If you place an order with us, we need to hold personal information including your name, email address, phone numbers, billing and shipping address so that we can process and fulfill your order. Your telephone number may be given to our courier for delivery services. These details allow us to process your order and inform you of your order status. By signing up for our newsletter, registering an account or placing an order you consent to the collection of your personal data.

 

 

COOKIES

Cookies are used in the site, in order to improve your experience of the site. As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie is to be activated. This enables you to reject usage of this cookie or erase the cookie at the end of your visit. If you choose to disable your cookies or erase cookies, your user experience may be limited.

 

 

PRIVACY POLICY

When ordering a product on the site you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance to Puka Wear’s privacy policy in order to fulfill our agreement to you as a customer. All personal information saved at the site will be handled with the utmost care. Puka Wear treats all personal information confidential and it will not be sold or used for any other purposes than to process and fulfill your order and ensure the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. You have the right to request access to your data and if there is anything wrong you may have it changed or removed. If this is the case, send us an e-mail clearly stating your name, e-mail address and a short description of the matter.

When completing an order you have the option not to receive any promotional information or newsletters from Puka Wear. If you no longer wish to receive information that is not necessary to fulfill your order, please unsubscribe directly in the e-mails by clicking the “Unsubscribe” button in the footer of the mailing in question or contact us by e-mail at info@pukashop.com.

For security reasons, we do not store any payment information in our database.

 

 

SITE STATISTICS

Web data is collected to monitor user trends on our site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information is aggregated and anonymous, and therefore does not personally identify specific site users. In addition, our site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data is aggregated and monitored to help us improve our services and our overall site experience.

 

 

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to Puka Wear and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Puka Wear. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please visit our press page.

 

 

USER CONTENT

The Puka Wear website may include user generated content, e.g. from social media applications. Puka Wear does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.

 

 

TERMINATION

Puka Wear reserves the right to terminate your account and/or use of the site at its sole discretion. For example if Puka Wear suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.

 

 

LIABILITY

Puka Wear responsibility for errors in connection to delivery is limited to existing conditions of sale. Puka Wear bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Part of the services mediated through the site are maintained by outside organizations. Where Puka Wear acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. Puka Wear cannot be held responsible for any damage caused from using, or not being able to use, the site. Puka Wear cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.

 

 

FORCE MAJEUR

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, Puka Wear will attempt to resolve all issues in a timely manner.

 

 

GOVERNING LAW

These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.

 

 

COMPANY INFORMATION

The website pukashop.com and registered domain is owned by the company PUKALANA AB,  registered in Sweden with corporate identification number 559085-5820.

 

 

LAST UPDATED

These Terms and Conditions were last updated on 2017-08-28.